Short Programme in Professional Receptionist and Personal Assistant


Certificate | Part-time

The image of a business and the effectiveness of its management can be profoundly enhanced by highly efficient receptionists and personal assistants. This programme is designed to improve the skills of both professions and is ideal for receptionists and personal assistants who wish to improve their proficiency levels and career prospects.



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Diploma in Human Resource Management

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+Duration

The programme duration is 32 hours and the tuition is face-to-face. Each Damelin campus has a different tuition schedule. Programmes are offered during the week, in the evenings, or on Saturdays.

+Career fields

Learners, who complete this programme, will be able to pursue a career in the area of:

  • Receptionist
  • Personal Assistant
  • Office Manager

+Certification

  • On successful completion of the programme, the learner will receive a Damelin Short Programme Certificate in Professional Receptionist and Personal Assistant.

+Admission Requirements

  • Additional assessment fees may be applicable. Refer to Academic Fee Schedule.

+Additional Costs

  • Additional assessment fees may be applicable. Refer to Academic Fee Schedule.

PROGRAMME OUTLINE

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+Programme Outline

  • Introduction to the function of a professional receptionist and personal assistant
  • Getting to know yourself
  • The tools of the trade
  • Telephone etiquette
  • Your career – producing a professional curriculum vitae
  • Assembling and filing reference material
  • Introduction to the function of a professional receptionist and personal assistant
  • Behaviour and skills needed to be a professional receptionist and personal assistant
  • Scheduling appointments
  • Written communication
  • Some tips about office etiquette
  • Practical demonstrations, including faxing, e-mailing, leaving a message on an answering machine, photocopying and binding
  • Receiving and screening visitors
  • Visiting a call centre
  • Good customer relations
  • Good working relationships
  • Conducting meetings and performing all the relevant tasks that accompany a meeting